SHIPPING POLICY

Last Updated: [10.09.2026]

At [Lemas Kozmetik Ltd. Şti.], we are committed to processing and delivering your orders in a timely and reliable manner.

This Shipping Policy explains our shipping methods, delivery times, shipping fees, and other important information regarding the delivery of products purchased through [Website Name] at [Website URL].

1. Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Please note that processing times may be longer during:

• Public holidays

• Promotional periods

• Product launches

• High-volume sales periods

• Unforeseen operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Methods and Delivery Times

We offer the following shipping options, subject to availability:

Shipping MethodEstimated Delivery TimeShipping Fee

Standard Shipping[X–X business days][Amount / Free]

Express Shipping[X–X business days][Amount]

International Shipping[X–X business days][Amount / Calculated at checkout]

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

The actual delivery time may vary depending on the destination, carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

3. Shipping Destinations

We currently ship to:

• [Turkey / All Cities]

For a complete list of available destinations, please check the shipping options available at checkout.

We reserve the right to restrict delivery to certain locations where necessary due to legal, logistical, or operational reasons.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

• Delivery destination

• Package size and weight

• Selected shipping method

• Order value

• Applicable promotions

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the terms and minimum order requirements will be clearly stated on the Website or during checkout.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

You can use the tracking information provided by the applicable carrier to monitor the status of your shipment.

Please allow [24–48 hours] for tracking information to become available after your order has been shipped.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Transportation disruptions

• Customs procedures

• Carrier delays

• Public holidays

• Strikes or labor disputes

• Incorrect or incomplete delivery information

• Unexpected operational issues

We are not responsible for delays caused by circumstances beyond our reasonable control.

If your order has been significantly delayed, please contact us at [Customer Support Email] so that we can assist you.

7. Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete delivery information when placing an order.

If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional shipping or redelivery charges may apply.

If you notice an error in your shipping information, please contact us as soon as possible at [Customer Support Email].

We cannot guarantee that shipping information can be changed after an order has been processed or dispatched.

8. Lost or Stolen Packages

Once an order has been delivered to the address provided at checkout, responsibility for the package may transfer to the recipient, subject to applicable law and the terms of the applicable carrier.

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Check around the delivery location.

2. Ask household members, neighbors, or building management if they accepted the package.

3. Contact the applicable shipping carrier.

4. Contact us at [Customer Support Email] if the package cannot be located.

We will make reasonable efforts to assist you in communicating with the carrier.

9. Damaged Packages

If your package arrives visibly damaged, we recommend documenting the condition of the package before opening it and contacting us as soon as possible.

Please provide:

• Your order number.

• Photographs of the package.

• Photographs of the damaged product.

• A description of the damage.

We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy and applicable law.

10. International Shipping and Customs

For international orders, additional customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

Customers are responsible for ensuring that the products they order can legally be imported into the destination country.

We are not responsible for delays, additional charges, or delivery restrictions resulting from customs procedures or import regulations.

11. Multiple Shipments

Depending on product availability, your order may be shipped in multiple packages or from different locations.

If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.

Unless otherwise stated, you will not be charged additional shipping fees solely because your order is shipped in multiple packages.

12. Pre-Orders and Backordered Products

If a product is marked as a pre-order or backordered item, the estimated shipping date will be stated on the relevant product page or during checkout.

Orders containing both available and pre-order items may be shipped together unless otherwise specified.

We will make reasonable efforts to meet stated estimated shipping dates, but such dates may change due to circumstances outside our reasonable control.

13. Returns and Refunds

Shipping-related issues may be subject to our Return & Refund Policy.

Please review our Return & Refund Policy for information about:

• Returns

• Exchanges

• Refunds

• Return shipping costs

• Damaged or defective products

• Cancellation requests

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

14. Contact Us

If you have questions regarding shipping or the delivery of your order, please contact us:

[Lemas Kozmetik Ltd. Şti.]
Address: [İstanbul/Turkey]
Email: [lemaskozmetik@gmail.com]
Phone: [0545 871 17 34]
Website: [www.eaudeelmas.com]