REFUND POLICY

Last Updated: [10.09.2026]

At [Lemas Kozmetik Ltd. Şti.], we want you to be satisfied with your purchase. This Refund Policy explains the conditions and procedures for cancellations, returns, exchanges, and refunds for products or services purchased through [eaudeelmas] at [www.eaudeelmas.com].

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

1. Eligibility for Refunds

You may be eligible for a refund if:

The product is defective or damaged.
You received an incorrect product.
The product does not match its description, where applicable.
Your order was cancelled in accordance with our cancellation terms.
You return an eligible product within the applicable return period.

Unless otherwise stated, refund requests must be submitted within [14/30] days of receiving your order.

Returned products may need to be unused, in their original condition, and accompanied by the original packaging and proof of purchase, subject to applicable law.

2. Non-Refundable Items

Certain products or services may not be eligible for refunds, including:

Personalized or custom-made products.
Digital products or downloadable content once access or download has begun, where permitted by law.
Products that are perishable or have a limited shelf life.
Gift cards or vouchers.
Products specifically identified as non-refundable.
Services that have been fully performed with your prior consent, where permitted by law.

These exclusions do not apply where applicable law provides you with a mandatory right to cancel, return, or obtain a refund.

3. How to Request a Refund

To request a refund, please contact us at [lemaskozmetik@gmail.com] and provide:

Your full name.
Order number.
Date of purchase.
Product or service concerned.
Reason for the refund request.
Photographs or other supporting information, where applicable.

We may request additional information to assess your request.

4. Return Process

If your refund request requires the product to be returned, we will provide instructions regarding the return process.

Please do not send products to us without first contacting us and receiving return instructions.

Unless otherwise